The Healthcare
industry and Healthcare technology is changing rapidly with the changing needs
of the patients. Most people who go to a hospital for treatment trust that they
will receive the highest level of care and experience the best possible
recovery.
As patients consider
the several hospitals available to care for them and their family, how can they
know which offers the best quality? To anticipate and fulfill patient needs and
meet their increasing expectations, advanced technology and new facilities are
required.
Indraprastha Apollo
Hospitals, Delhi keeps itself abreast with the new technology and keeps
increasing the scope of services to cater to overall requirements of the
patients as well as focusing on quality patient care.
For more
than 15 years, Indraprastha Apollo Hospitals has been providing domestic and
international patients with high-quality, patient-focused medical care.
At
Indraprastha Apollo Hospitals, quality health care has and always will be among
our top priorities. We strive continually to provide excellent quality care in
a safe environment. We constantly look for ways to raise the bar on quality
health care and safety for our patients.
Indraprastha
Apollo Hospital’s Quality Steering Committee, made up of representatives from
Hospital senior leadership, and leaders of the medical staff, sets our
direction as a continuous process. The Committee reviews past achievements and
challenges and also identifies a set of Established Goals to guide the Hospital
for the quality care and safety for our patients.
With international accreditation like Joint
Commission International (JCI) making sweeping changes on the medical landscape, the concepts of
quality and excellence form an essential pillar of healthcare delivery. The
thrust of healthcare quality is essentially to ensure that safety and superior
outcomes are consistently delivered.
Indraprastha Apollo Hospitals was the first hospital in India to be
accredited by JCI in 2005. We have currently been reaccredited by JCI for the
4th time in May 2014.
JCI works directly with healthcare organizations to achieve their goals
of providing quality clinical care and services in safe, efficient and
well-managed facilities. Joint Commission International accreditation standards
call for as many as 1196 measurable process indicators to be recorded to cover
all medical and non-medical processes.
Indraprastha
Apollo Hospitals focuses on quality in the following key areas-
·
Access to health care
·
Health Assessment and care processes
·
Education and rights of individuals
·
Management of information and human
resources
·
Safety of facility
·
Infection control
·
Collaborative integrated management
·
Facility management
·
Performance Measurement
·
Education & Rights of Patients
·
International patient safety goals
The hallmark
of an outstanding institution is its ability to ensure consistency,
reliability, safety and quality across the entire organization.
Apollo
Hospitals comfortably meets this criterion. The hospitals have world comparable
rates of healthcare associated infections like Ventilator Associated Pneumonia
(VAP) and Blood Stream Infections (BSI).
Complex
surgeries including transplants, complex hepatobiliary and urological surgeries
are performed, with the Average Length of Stay (ALOS) for postoperative
patients and outcomes comparable to global standards. Our complication rates
for post coronary interventions; TKR, TURP, endoscopies etc. are comparable
with the best in the world.
The
Quality Department: The
Quality Department focuses on patient safety, healthcare quality, and having
open lines of communication with the various departments in the hospital.
The department also conducts
extensive research for identifying further opportunities for improving the
quality standards. The department maintains the JCI accreditation as well as
the ISO 14001:2004 accreditation (Environment Management Systems).
The department conducts training and awareness sessions across the
various sections of the hospital and facilitates in enforcing the
implementation of the standards. Besides this, internal audits are conducted to
ensure compliance to standards.
Interdepartmental coordination is sought for conducting the functions of
the various committees in the hospital. The Quality Department formulates the
Quality Program, in order to define the quality assessment framework and the
quality measurement work plan.
The Quality
Program in the hospital addresses the various challenges such as identifying
and balancing the competing perspectives of the major participants in the
healthcare delivery system, establishment of an accountability framework,
establishment of the explicit criteria by which health system performance is
judged, development of indicators for routine reporting, mobilizing all staff,
medical, nursing and management on one aim: providing a high standard of
quality care to patients.
The program
also identifies factors that inhibit progress in improving and assessing
performance.
The
following tangible steps have been undertaken to maintain the delivery of
Quality Medical Care:
1. Performing clinical audits, quality improvement, mortality and morbidity
reviews.
2. Continuing Medical Education Programs (CME’s) for healthcare
professionals.
3. Observing infection control protocols.
4. Ensuring ethical staff -work practices.
Conducting regular internal audits and tracers for assessing the
clinical standards as well as other systems including open and closed patient
file audits
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